Privacy Policy

1. Introduction

AstroSend ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, applications, and services (collectively, the "Service").

Please read this Privacy Policy carefully. By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree, please discontinue use of the Service.

2. Information We Collect

Information You Provide

We collect information you provide directly to us, including:

• Account Information: Name, email address, password, and profile details
• Business Information: Company name, industry, website URL, and business description for AI newsletter generation
• Payment Information: Billing address and payment method details (processed securely by our payment processor)
• Subscriber Data: Email addresses and information of your newsletter subscribers
• Content: Newsletter content, images, and other materials you create or upload
• Communications: Messages you send to us, including support requests

Information Collected Automatically

When you use the Service, we automatically collect:

• Device Information: Device type, operating system, browser type, and unique device identifiers
• Usage Information: Pages viewed, features used, actions taken, and time spent on the Service
• Log Information: IP address, access times, referring URLs, and error logs
• Email Analytics: Open rates, click rates, and engagement metrics for newsletters sent through our Service

Information from Third Parties

We may receive information from third-party services you connect to AstroSend, such as social media platforms, CRM systems, or other integrations you authorize.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions and send related information
• Generate AI-powered newsletter drafts based on your business information
• Send you technical notices, updates, security alerts, and administrative messages
• Respond to your comments, questions, and support requests
• Communicate with you about products, services, offers, and events
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions and abuse
• Personalize and improve your experience
• Comply with legal obligations

4. How We Share Your Information

We may share your information in the following circumstances:

Service Providers

We share information with third-party vendors who perform services on our behalf, including:

• Cloud hosting and storage providers
• Email delivery services
• Payment processors
• Analytics providers
• AI and machine learning services
• Customer support tools

Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities, including to meet national security or law enforcement requirements.

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

With Your Consent

We may share your information with third parties when you give us explicit consent to do so.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and track information and to improve the Service. Types of cookies we use include:

• Essential Cookies: Required for the Service to function properly
• Analytics Cookies: Help us understand how visitors interact with the Service
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the Service.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with the Service. We may also retain and use your information to:

• Comply with our legal obligations
• Resolve disputes and enforce our agreements
• Maintain business records for financial reporting

When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal purposes.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-out: Opt out of marketing communications
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at privacy@astrosend.com. We will respond to your request within 30 days.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security assessments and monitoring
• Access controls and authentication measures
• Employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

9. Children's Privacy

The Service is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete that information promptly. If you believe we have collected information from a child under 16, please contact us at privacy@astrosend.com.

10. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request disclosure of the categories and specific pieces of personal information we collect
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: Opt out of the sale of your personal information (we do not sell personal information)
• Right to Non-Discrimination: Not be discriminated against for exercising your privacy rights

To exercise your CCPA rights, please contact us at privacy@astrosend.com or call us at the number provided in the Contact Us section.

11. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR):

• Legal Basis: We process your data based on consent, contractual necessity, legitimate interests, or legal obligations
• Data Transfers: When we transfer data outside the EEA, we use appropriate safeguards such as Standard Contractual Clauses
• Right to Lodge a Complaint: You have the right to lodge a complaint with your local data protection authority

For data protection inquiries related to GDPR, please contact us at privacy@astrosend.com.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate measures to ensure that your personal information remains protected in accordance with this Privacy Policy and applicable law.

13. Do Not Track

Some browsers have a "Do Not Track" feature that signals to websites that you do not want your online activity tracked. Currently, we do not respond to "Do Not Track" signals because there is no common industry standard for compliance.

14. Third-Party Services

We use the following categories of third-party services that may process your data:

• Cloud infrastructure providers
• Email delivery services
• Payment processing services
• Analytics and monitoring tools
• AI and machine learning platforms
• Customer relationship management tools

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the Service after any changes constitutes your acceptance of the updated Privacy Policy.

16. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@astrosend.com
Support: support@astrosend.com
Legal: legal@astrosend.com